Privacy Policy

Real Estate Transformation Consultants Ltd. ("we," "our," or "us") operates The Villas Tobago website and villa rental services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this policy carefully to understand our practices regarding your data.

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Booking details, including check-in and check-out dates, number of guests, and special requests
• Payment information (processed securely through our payment processor)
• Communication preferences and correspondence with us
• Information about your use of our website through cookies and similar technologies

We use the information we collect to:

• Process and manage your villa bookings and reservations
• Communicate with you about your booking, including confirmations and updates
• Process payments and prevent fraudulent transactions
• Respond to your inquiries and provide customer support
• Reply to a request you send us, such as a Villa Performance Audit
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our terms of service

We may share your information with:

• Payment processors to facilitate secure transactions
• Third-party booking platforms where you made your reservation
• Service providers who assist in operating our website and delivering services
• Law enforcement or regulatory authorities when required by law
• Business partners with your explicit consent

We do not sell or rent your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to object to or restrict certain processing activities
• The right to withdraw consent where we rely on it to contact you about a request you sent

To exercise these rights, please contact us at admin@thevillastobago.com

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• The purposes for which we collected the information
• Our legitimate business interests

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: